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Laura Townsend

Personal Insurance Account Manager
University Place, WA

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(253) 565-3500 - Office

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About Laura

My very first job was at Burgermaster in the University District at the age of 15 (1985), and I’ve been employed ever since! I’ve been in the insurance profession as an account manager since 2009. Before that I spent 20 years in banking as a sales team manager, private client advisor, and mortgage loan officer. 

I work in personal insurance, which has been my focus since I joined the insurance industry. I believe in “needs-based selling”, a method I taught my new hires at the B of A call center for National Direct Sales. This means letting the client talk by asking open-ended questions, then addressing their specific needs. With insurance this helps me identify any gaps in coverage that our clients have. I can then discuss products that will cover those gaps/needs and help them understand why it matters. 

I’m a member of SHE Travels – a group started by Travelers Insurance to help advocate for women in the insurance industry. Whenever possible I volunteer with DECA (Distributive Education Clubs of America) to help high school students achieve their career goals. I earned the Certified Insurance Counselor (CIC) designation and received the Spirit of Excellence Award from Bank of America in 2005, as the only associate to win on both a team and individual level.

I’ve lived in the great, green state of Washington my entire life. I live with my partner in crime, Nathan, and our sweet fur baby (feline), McLovin. For fun I watch movies, write screenplays, and am currently working on a graphic novel. I also dabble in photography and have made a few short horror films.

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    I love how quiet our little corner of Lakewood is (near the Oakbrook Country Club) and LOVE to eat out from the Sapporo Japanese restaurant. If you go, be sure to order the steak fried rice rare so you can heat it up later.

    I’ve always been able to connect with people on different levels, which I attribute to my Native American heritage (my father was the same way). My favorite quote is, “Many things are half the battle; losing is half the battle. Let’s think about what is ALL the battle.” (Kevin Costner as Eliot Ness in “The Untouchables”)

Office details


2121 70th Ave W Suite B
University Place, WA 98466

Map · Office Staff

(253) 565-3500 - General Office

General Office Hours

Day Time
Mon 8:30 AM – 5:00 PM
Tue 8:30 AM – 5:00 PM
Wed 8:30 AM – 5:00 PM
Thr 8:30 AM – 5:00 PM
Fri 8:30 AM – 5:00 PM
Sat Closed
Sun Closed

This staff member's office hours may differ from the hours listed above.