Stacie Muhlbeier of Leavitt Insurance Services of the Rockies has earned her Critical Incident Stress Management (CISM) certification through the International Critical Incident Stress Foundation.
This certification strengthens Stacie’s work as a commercial claims and risk services advisor, equipping her to better support clients and teams navigating catastrophic events with clarity, resilience, and compassion.
In the aftermath of high-severity claims, large-scale accidents, or fatalities, the impact often extends well beyond the loss itself. Policyholders may feel overwhelmed, which can complicate communication, delay information gathering, and add strain to an already difficult process. A CISM-certified professional can step in to provide immediate psychological support, help stabilize situations, and foster clearer, more productive interactions between clients and claims teams.
This training also supports internal teams who regularly face high-stress situations. By helping reduce burnout and maintain focus during surge events, it strengthens the overall claims response. The result is a more steady, compassionate experience for clients and a more efficient path toward resolution.
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