Strong Relationships Build Strong Protection 

Written by Matthew Duckworth—Personal Insurance Advisor

October 21, 2025

Blog Strong Relationships Build Strong Protection 

I got into insurance because I wanted to make a real difference in people’s lives. To me, it’s not just paperwork — it’s about helping families protect what matters most and giving them confidence in their coverage.

Have questions?
Contact us today.

Phone: (540) 347-7322

By selecting 'Yes' you consent to receive conversational text / SMS messages from Puffenbarger Insurance. Reply STOP to opt-out, reply HELP for support. Message and data rates apply. Messaging frequency may vary. Privacy policy

Please note: coverage cannot be bound or altered online. A service representative will need to contact you to finalize your request.

I’ve always wanted to work in an industry that helps people. I didn’t just want a job that sells products — I wanted to make a difference. That’s what drew me to insurance. To me, it’s not about selling something on paper; it’s about providing safety, protection, and peace of mind. 

Coverage and rates can change, but a strong relationship between you and your agent is what truly makes the difference. That trust and communication are what turn insurance from something you must do into something that genuinely helps you feel secure. 

For me, being an insurance agent in Virginia, Maryland, and surrounding states is more than helping someone choose a policy. It’s about being a resource, a guide, and a partner who genuinely cares about protecting what matters most to you. 

 

Clear, Consistent Communication 

I know insurance can feel complicated, and sometimes it’s hard to know exactly where things stand. That’s why communication is at the heart of how I work. 

I make it a point to reach out before you ever have to wonder what’s going on. Maybe it’s a quick text to check in, an email about a renewal, or a call to go over coverage changes — whatever works best for you. I want you to feel informed and supported every step of the way. 

When we stay in touch, there are no surprises — just clarity and confidence. 

 

Personalized Service That Fits Your Life 

No two clients are the same, and I don’t believe insurance should be one-size-fits-all. The home you’ve built, the vehicles you drive, and the lifestyle you’ve worked hard for all deserve protection that fits you. 

That’s why I take time to understand your goals and priorities. Whether it’s remembering an important milestone, checking in after a big life change, or reviewing your policy to make sure it still aligns with your needs, I focus on the details that matter. 

Those personal touches help me create coverage that actually supports your life — not just filling out a form. 

 

More Than a Policy — A Partnership 

I don’t see myself as just a salesperson. My role is to be a resource you can rely on year-round. If you’re buying a new car, renovating your home, or simply want a second opinion, I’m here to help you make informed decisions. 

I regularly share insights, reviews, and reminders because I want you to feel confident — not just covered. When you understand your protection, you can relax knowing it’s working for you, not against you. 

 

Trust Through Transparency 

Honesty matters. You’ll never hear me overpromise or downplay the details. I’ll always be upfront about what’s covered, what’s not, and what your options are. 

And if I don’t have an answer right away, I’ll find it and get back to you quickly. That level of transparency builds trust — and trust is the foundation of every great client relationship. 

 

Why It Matters 

At the end of the day, you deserve an agent who’s accessible, proactive, and genuinely invested in your well-being. My goal is to make sure you always feel supported, informed, and confident about your coverage. 

That’s what I bring to every relationship: clear communication, personalized attention, and a genuine commitment to protecting what matters most. 

If you’re looking for an insurance agent in Virginia, Maryland, and surrounding states who values connection, clarity, and trust, I’d love the opportunity to work with you. 

Because you don’t just need an insurance policy — you need a partner you can count on. 

 

Have questions? Contact:

Matthew Duckworth

Matthew Duckworth

Personal Insurance Advisor

Call: (540) 349-1590

As an insurance agent, I believe in more than just policies—I believe in people. I’m passionate about helping individuals and families protect what matters most, offering tailored solutions with honesty, care, and a commitment to long-term relationships.

When I’m not working with clients, you’ll find me outdoors—whether it’s hiking, exploring new places, or enjoying quality time with family. I’m recently engaged, and my fiancée and I love to travel with our puppy, always looking for the next adventure together.

If you're looking for someone who values trust, relationships, and service—or just want to talk travel and dogs—let’s connect!

...

Read Matthew's full bio