Valerie Souza

I have been in the workers’ compensation industry for over 35 years, starting my career as a claims examiner in 1984. Since then, I have worked for two carriers, a third-party administrator, and two law offices. This versatile background gives me a well-rounded perspective on the claims administration process.

My strengths lie in reserve forecasting and accuracy, catastrophic loss coordination, detailed reporting, and benefit delivery. I can navigate the California Labor Code and intercede directly with carriers and other claims personnel on the employer’s behalf. I’m experienced in troubleshooting claims and aggressively pursuing optimal outcomes while ensuring the best possible care to the injured worker. I can also serve as a valuable, direct resource to employers, because I’m adept in fraud identification, MPN implementation, initial and subsequent claim reporting, claims reviews, and driving claims to closure.

My husband and I are based in Fresno and are the
proud parents of two grown daughters. I enjoy outdoor activities and volunteering with the SPCA mobile unit.