Customer Service Representative
After helping his father build a small-town insurance office in Taylor, Arizona, Monti Hancock took over the reins in 2006 and joined Leavitt Group. Leavitt Group is a large, family-based insurance organization that provides strength similar to national insurance companies, but with the local and personal attention that clients need and deserve. Monti's agency has continued to grow with the principle of treating each client like family and friends. He and his staff enjoy getting to know their clients and have great respect for each of them.
We love the communities where we live and serve. We enjoy the great outdoors and consider ourselves lucky to live where lots of folks come to vacation. Camping, hiking, and fishing are how many of us spend the weekends.
Living in a rural area, we have all had a time or two when we needed a helping hand—we do all we can to return the favor. Volunteering, sponsoring, and actively participating in public schools and local church programs are a big part of how we give back. We love to cheer on the youth of our community. We are actively involved in supporting our kids and yours, as they play sports, raise 4-H animals, and develop musical and artistic talents.
We work hard to earn your respect and gain your trust.
The Net Promoter Score (NPS) measures customer experience. The score is calculated using the answer to one key question: How likely are you to recommend our agency to a friend or associate?
Industry Net Promoter Scores according to questionpro.com
What does national resources mean for you? You’ll have the wisdom of our far-reaching team and the support you need, such as loss control, training, negotiating power, underwriter relationships, claims management, employee benefits compliance, on-staff ERISA attorney, online enrollment and benefits management technology.
We work to develop lasting client relationships and make long-term decisions with you rather than seeking only short-term results.
We bring together the best of both worlds.
States and counting
Largest privately held insurance brokerage*
Million in total revenue in 2020
*According to Insurance Journal, August 2020 issue.