We’re pleased to share that Van Nostran Young Coutts Insurance has been named a Best Practices Agency by the Independent Insurance Agents & Brokers of America (IIABA) for the fifth consecutive year. The designation recognizes independent insurance agencies that demonstrate strong operational performance and sound business practice.
"Receiving this recognition for the fifth year is meaningful because it reflects the consistency of our team's efforts and the trust our clients place in us," said Will Van Nostran, president of Van Nostran Young Coutts Insurance. "For 47 years, we have built our agency around personal relationships, providing hands-on service, and being actively involved in the community. This recognition reinforces that our approach continues to meet our clients' needs."
The recognition comes as insurance agencies across the country face workforce challenges, changing client expectations, and increasing use of technology. Van Nostran Young Coutts Insurance has focused on balancing those changes with stability for clients, including maintaining a team with decades of combined experience while investing in new tools to support client service.
"Our greatest strength is the experience of our team, but we also recognize the importance of evolving alongside our clients and our industry," said Matt Ankerman, vice president of Van Nostran Young Coutts. "By embracing technology, we can streamline processes and improve responsiveness while giving our team more opportunities to focus on what matters most, which is understanding clients' needs and helping them make informed decisions. Technology supports those relationships; it does not replace them."
While experience remains a cornerstone of the agency, the team continues to invest in tools and resources that enhance service and improve efficiency. The agency has adopted new technologies, including artificial intelligence tools, while maintaining its focus on client relationships and local service.
The Best Practices designation reinforces the agency's commitment to combining experienced guidance, modern resources, and a relationship-focused approach as it continues serving clients throughout the region.
We are grateful for the trust our clients place in us every day and thank our employees and community partners for helping make this recognition possible.