Commercial Insurance Customer Service
We take great pride in our agency, community and clients. As an Independent Agent we offer choice, provide a high level of service and are local to your community. But what does that really mean? Can’t other agents say the same thing about their business? Our company has been serving the Vicksburg, Warren County area for more than 100 years. In that time, we have kept customers coming back for three key reasons:
As an independent agent, we offer a choice of multiple insurance carriers, coverages, price, and more.
Our main focus is to find the insurance coverage that best suits your unique needs and gives you the best options. In addition, we know you have a choice when selecting a local independent agent. We want to continue to show how we earn your trust through our regular communication, personal relationships, and community involvement. We want you be a part of our agency and join us in having some fun!
To us, service means you will know who our staff members are—and not just the usual run-of-the-mill insurance stuff.
You will know about them as people and we want to know the same about you. So when you call you will know who you are talking to! We will also be available in the event of a claim. Being independent we work for you, not the insurance companies. We will be there to make sure your interests are protected and not forgotten.
When most people say they are local they mean they have an office in your community.
While that is true of us, when we say we are local we mean we are a part of your community. We are involved with local charities and organizations like The Vicksburg Family Development Center and MIDD-West Industries, which benefit those where we live. We believe that if we put our time and money where it matters the most we all benefit.
Providing you with a full range of the highest quality insurance products and services at competitive pricing. Protecting your assets by addressing complex insurance needs through the development of innovative, customized, insurance programs.
Maintaining highly professional, highly motivated staff that is committed to serving your needs. Embracing client service, striving to exceed expectations while being sensitive and responsive to your needs is our highest concern.
We work hard to earn your respect and gain your trust.
The Net Promoter Score (NPS) measures customer experience. The score is calculated using the answer to one key question: How likely are you to recommend our agency to a friend or associate?
Industry Net Promoter Scores according to questionpro.com
What does national resources mean for you? You’ll have the wisdom of our far-reaching team and the support you need, such as loss control, training, negotiating power, underwriter relationships, claims management, employee benefits compliance, on-staff ERISA attorney, online enrollment and benefits management technology.
We work to develop lasting client relationships and make long-term decisions with you rather than seeking only short-term results.
We bring together the best of both worlds.
States and counting
Largest privately held insurance brokerage*
Million in total revenue in 2020
*According to Insurance Journal, August 2020 issue.