Warrenton, VA office

“My family has been with Puffenbarger Insurance and Financial Services since 2022, and I couldn’t be more pleased with the experience. Tonette, in particular, has been incredibly helpful. She’s always quick to respond to any questions we have, whether by email or phone call, and her customer service is top-notch. The entire team is professional and dedicated, making sure that we are well taken care of. We are extremely happy with the service provided and highly recommend Puffenbarger Insurance and Financial Services to anyone looking for reliable and attentive support.”

“I had the pleasure of working with Santiago Masaya regarding my community’s insurance policy, and I could not be more impressed with the level of service he provided. As a manager, I handle homeowner concerns throughout the day, and Santiago truly went above and beyond to make my day easier.He took the time to thoroughly review the policy with me, answered all of the questions from my Board members, and explained everything in a clear and professional manner. His responsiveness was exceptional every email was answered promptly, and I never felt like I was waiting for information.Santiago’s knowledge, professionalism, and dedication to customer service are greatly appreciated. I highly recommend him to anyone seeking assistance with their insurance needs.”

“Puffenbarger made switching my home and automobile insurance very easy. By switching my plan to them, I was able to get a much better rate and excellent customer service. My experience was seamless and I’m appreciative of the team at Puffenbarger for taking such great care of my needs.”

“Diane Beechrel is the kindest and most compassionate member. She has been very helpful to me and explains information. Always available to take a question or concern. Recently helped with some homeowners insurance issues. Thank you Diane!”

“I had a very pleasant experience working with Victoria to go over my insurance options. She was very friendly and extremely knowledgeable and just a pleasure to deal with and that reflects positively on Puffenbarger Insurance. Thank you.”

“I've been a client for over 20 years. Their service has been outstanding and recommendations quite helpful. Shout out to Victoria Counihan, my agent primary contact!”

“I had the pleasure of working with Tonnette of Nationwide. She was friendly and knowledgeable and I was completely impressed with her professionalism and knowledge. She was easy to communicate with and explained various plans and guides in selecting a policy that suits my needs best. I highly recommend her to anyone looking for an insurance agency that puts customers first.”

“My experience with Puffenbarger Insurance and Financial Services is exemplary. Every interaction with them is so professional and quickly addressed. When I don’t understand something they are so patient and informative. They respond immediately to any email requests and are so helpful when I just stop in with a question. I highly recommend this company!”

“Kristen Clarckson has been wonderful. She communicates effectively and advocates on our behalf with the claims department.”

“Puffenbarger provides all our insurance needs.Professional, competent, friendly and prompt service. Highly recommended.”

“Wilton Elmore and his team member Cathy Powell have been extremely professional and very responsive to my needs as a small business owner. Wilton provided insight and guidance that helped me with my business insurance needs. The enrollment and payment process was seamless. They also offer additional insights and educational information afterwards. I highly recommend their services.”

“My agent Diane Beecherl is always available with help and perfect advice. Years ago she was recommended to me by a friend….I am so happy I made this choice. Thank you Diane!”